Frequently asked questions

Common questions travelers ask before booking, changing dates, or confirming service terms with Vietphong Mekong.

Popular questions

How much deposit is required to book a tour?

In most cases, a 30% deposit is required to hold the booking. The remaining balance is paid 7 days before departure.

Can I book a private group trip?

Yes. For private groups, our team sends a custom quote by WhatsApp, Zalo, or email after receiving guest count, dates, and service needs.

Do I lose money if I cancel a tour?

Yes. The refund amount depends on when the cancellation is reported.

How are children priced?

Child pricing depends on age, height, and the included service tier. We explain the exact rate during consultation before booking.

Booking

Seat holds, deposits, and booking confirmation.

Changes & refunds

Date changes, cancellations, and refund timing.

Before you go

Pickup points, departures, and child pricing.